Terms and Conditions
Terms and conditions
PRIVACY AND TERMS OF USE
1.Object.
1.1.These clauses are applied to all content on the website rootsartgallery.pt given by –Númeróptimo – Unipessoal Lda. Collective person nº 514738413 with headquarters at Rua da Antiga Fábrica da Pólvora, N.º 10, R/C, Dto. 2855-734 Seixal, and to all agreements between the Númeróptimo – Unipessoal Lda. and the client to carry out orders through this website.
1.2.The Númeróptimo – Unipessoal Lda. only accepts orders for products through this website, subject to thefollowing conditions of sale.
1.3.These conditions may be modified at any time, at all time with immediate effect after its exhibition at the website. The customer is bound by the terms of sale in forceat the date of acceptance of its order, and therefore should consult them regularly.
2.Terms of Use.
2.1.Reproduction,transfer, distribution or storage of the contents of the site rootsartgallery.pt without prior written permission is prohibited for purposes other than strictly personal use.
2.2.The Númeróptimo – Unipessoal Lda. retains the right to modify any content on this website at any time.
2.3.The website may provide links to external website any content of these links will be packaged with the rules of such websites.
2.4.Any typographical error at the discretion of the article, gives the customer the right toterminate its purchase duly supported with their complaint.
2.5.The photos from the products may not correspond with the description.2.6.Errors can occur in the prices specified on thewebsite. Hence, during the preparation of the order a verification will be made.If the price is lower, we will refund the difference, if the price exceeds, we will inform the customer via e-mail and the customer may cancel or accept the order.
2.7.All promotional campaigns are limited to the available stock and are exclusive to the website.
3. Products andservices orders.
3.1.Choose the items you are searching, browsing items in our catalog or using the search function. Add the items you wish to purchase to your shopping Cart using the “ADD TO CART” option.
3.2.Access the shopping cart whenever you want by clicking on the “CART” image at the top right of the website, and then VIEW CART. You will then be able to see the items already selected and the amount they correspond to. In order to remove any products from the cart, please click on “REMOVE”.
3.3.When the products selected are completed, to proceed with the payment, access your shopping cart and select “BUY”.3.4.To finalize the order, the the delivery location, shipping method and payment method details must be filled on the form. The rootsartgallery.pt safeguards the security of all this data, so you can be sure that no one else will have access to it.3.5.By clicking on “FINALIZE ORDER” A message will appear giving the indication that the details of the order will be sent through email.
4.Payment.
4.1.Payment can be made within the following methods:
4.1.1.Credit Card;4.1.2.Paypal;4.1.3.ATM Reference;4.1.4.MB Way;
5.Delivery – Shipping Charges.
5.1.Delivery times are from 1 to 4 working days for shipment + transport, this deadline is applied after confirmation of payment. In exceptional cases this period may beextended. In case this situation occurs, the customer will be notified via email. For customized products, for example, made-to-measure screens, the minimum delivery time is 7 working days.
5.1.1.Shipping costs Mainland Portugal – conditions applied only to the final consumer:
5.1.1.1.Shipping costs fororders to mainland Portugal over €75 will be free of charge (€0).
5.1.1.2.Shipping costs fororders to mainland Portugal less than €75 will have a one-time fee of €5.00 perorder.
5.1.1.3.In specificsituations, an increase in transport and/or packaging costs may be required,for example in the case of large crates and screens or very heavy, low-value,liquid or solid items.
5.1.1.4.If it is notpossible to deliver at the agreed place and day due to absence or any othersituation that is the responsibility of the customer, the costs of a seconddelivery will have to be borne by the customer.
5.1.1.5.Shipping costs Mainland Portugal – Conditions for retail customers: the shipping costs informed by the local sales person apply.
5.1.2.Islands – Delivery times are from 1 to 4working days for shipment + transport, this deadline is applied afterconfirmation of payment.
5.1.2.1.Transport to theIslands, Azores and Madeira is carried out by specialized carriers, the cost oftransport being borne by the Customer.5.1.2.2. The order will only be processed after confirmation of payment of shippingcosts. The cost of this shipment is paid to Númeróptimo – Unipessoal Lda., depending on the indicationof the delivery time.
5.1.3.Europe and Rest of the world – Delivery times arefrom 1 to 4 working days for shipment + transport, this deadline is appliedafter confirmation of payment.
5.1.3.1.The payment ofexpenses related to the shipment of the order is the sole responsibility of theCustomer, which is an amount calculated by means of a budget.
5.1.3.2.The final value isconfirmed by Númeróptimo – Unipessoal Lda. after preparation of the order, depending on theweight and volume of the products.
5.2.If you needadditional information regarding deadlines and shipping costs, please call +351 962 747 503 , working days from 10:00 am to 5:30 pm, or contact us viaemail: geral@rootsartgallery.pt.
5.3.If you want your order to be shipped through an operator of your choice, you must put thisinformation in the order remarks field if you are placing your order over the Internet, if you choose another route, you must communicate which freight forwarder you want.
5.4.If the packageshows apparent damage on delivery, the customer must refer to this damage whensigning the carrier’s guide. If not,Númeróptimo – Unipessoal, Lda is not responsible for damagescaused in the transport of the products.
6.Guarantees.
6.1.If you are not satisfied with the item purchased, you have 15 days to request an exchange or return. Exchanges are only accepted, in accordance with the legislation in force, upon presentation of Proof of purchase, item purchased in the original conditions of sale, original packaging of the item and its accessories and components.
6.2.Refunds are made as soon as the product is received, and the original packaging and product are verified to be in good condition.
6.3.The legal provisions in force apply and proof of purchase of the good may be requested.
6.4.In the event of a dispute, the consumer may resort to the Alternative Dispute Resolution Entity closest to his residence. You can also consult the Consumer Portal at http://www.consumidor.pt or call 707 788 787.
7.Maintenance and Repairs.
7.1.The prices charged do not, as a generalrule, include any maintenance services or technical repairs, except as providedfor in the guarantees of the materials supplied.7.2.All products willbe subject to a guarantee of proper functioning, guaranteed by the respectivebrands.
7.3.In the case of adefective product, you must communicate it to Númeróptimo – Unipessoal, Lda, who will be incharge of managing this process.
7.4.A Númeróptimo – Unipessoal, Lda. is not responsible for damages resulting fromimproper use of the products sold by it.
8.Return of Products.
8.1.The customer has amaximum period of 15 days to freely resolve the purchase agreement entered into with Númeróptimo – Unipessoal, Lda, provided that for this purpose he returns the purchasedproducts, in the conditions of use in which they were at the time of delivery,without payment of compensation, and without the need to state the reason.
8.2.For this purpose, the Client must inform Númeróptimo – Unipessoal, Lda, through the means indicated in point 8.7, before the end of thewithdrawal period.8.3.The Return of the products, as well as the delivery of theirsubstitutes or the issuance of a credit note or cash refund, will be carriedout on a date to be agreed. You must always return the products in theiroriginal packaging, with all accessories and the corresponding purchasereceipt.8.4.The Customer mustreturn the goods without undue delay and no later than fourteen (14) days fromthe day on which he informedNúmeróptimo – Unipessoal, Lda. of the termination of the contract,considering that the same is respected if the Customer returns the goods beforethe expiry date of this period of 14 (fourteen) days.
8.5.The Customer mustfully bear the costs of returning the goods in the event of exercising theright of free termination of the contract. In the case of the return of goodsthat, by their nature, cannot normally be returned by post, the Customer mustbear the direct costs of said return, which are associated with the shippingcosts.
8.6. Númeróptimo – Unipessoal, Lda. is not responsible for damages resulting from improper use of the products soldby it, so a product check will be carried out in order to exchange the productor not.
8.7.If the productpresents anomalies, physical damage or malfunction, you can contact the sales support service, through the following means:
– Email: geral@pontodasartes.com
– Phone: +351 962 747 503– Email: geral@rootsartgallery.pt.– Address: Rua da Antiga Fábrica da Pólvora, N.º 10, R/C, Dto. 2855-734 Seixal.
9.Campaigns and Discounts.
9.1.Website automaticallychooses the discount that benefits the customer the most.
9.1.1.Customer Discount
9.1.1.1.By registering onthe Ponto das Artes website, the Customer benefits from a 10% discount at rootsartgallery.pt.
9.1.1.2.This discount is not cumulative with existing campaigns.
9.1.2.Quantity Discounts.
9.1.2.1.Some products maycontain quantity discounts. The quantity discounts are successive with campaigns in force on the products and with the customer discount.
9.1.3.Promocodes.
9.1.3.1.These are non-transferable promotional codes, received through an email campaign.
9.1.3.2.To use the discount, simply enter the promo code in the shopping cart.
9.1.4.Type of discount:
9.1.4.1.Percentage (Value);
9.1.4.2.Absolute Value (Value);9.1.4.3.Free Shipping;
9.1.5.Promocodes are notcumulative with customer discounts.
10.Privacy.
10.1.All data providedby the customer in Númeróptimo – Unipessoal, Lda. site are the hole responsibility of the customer.
10.2.The Website rootsartgallery.pt guarantees that this information is notused with any promotional purposes either by mail or telephone, or will bedisclosed to any other organization or company.10.3.The data may beused only for sending publications or other correspondence, sending “press releases” or notifications by e-mail, delivery of goods or prizes and theissue and send invoices resulting from orders received “online” .
10.4.You can also consult our privacy policies on this page.
11.Legislation.
11.1.Any agreements and documents that are applicable to these conditionsof sale are governed by Portuguese law. Disputes arising out of any agreementsor documents which are applicable to these conditions of sale shall besubmitted to the competent courts of Viana do Castelo.